Frequently asked questions

The NDIS, or National Disability Insurance Scheme, is a national government initiative that provides funding to eligible people with disability so they can have more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life. 1

https://www.ndis.gov.au/understanding/what-ndis

NDIS eligibility is based on several criteria. The main criteria include

• Age
• Residency status
• Disability or need for early intervention.

For more information, visit the NDIS Eligibility checklist.

The NDIS can support you in many ways. The supports available to you will depend on your needs and goals. Your NDIS Plan will be built to enable you to achieve your goals. It may include supports such as

• Daily support
• Therapy
• Employment
• Assistive technology
• Home or vehicle modifications, and more.

You can see a full list of the supports available by going to NDIS Plan budgets and rules.

No. Everyone has different goals and circumstances. The NDIS supports Participants based on their goals. Supports will differ from participant to participant. During your planning meeting, your NDIS Planner will work with you to determine what supports are “reasonable and necessary” for you to achieve your goals. As part of this process, you can request a Plan Manager to help you claim and pay the invoices covered under your NDIS plan.

NDIS plan management is when a provider, called a plan manager, supports you in managing the funding in your NDIS plan. In other words, plan management is all about the financial administration (claims, paying invoices, managing your budget and providers) and offering guidance in the use of your NDIS Plan.

You can choose to manage your NDIS Plan in one of three ways:

You may also choose a combination of the above options for your plan.

Having Improved Life Choices support included in your NDIS plan allows you to choose Maple Plan to be your plan manager. Maple Plan will then take care of all your invoices, claims and payments for you.

The funding for plan management is provided on any NDIS plan with a category that is plan managed, so registering won’t cost you a cent or interfere with any of your other funding. It will, however, give you back the time, freedom and control to focus on achieving your goals.

You get to decide how and when to spend your funding (with registered or non-registered providers) and with expert support to help you navigate the complexities of the NDIS with ease.

Plan management is available at no cost to the participant or their providers. You have the right to ask for plan management to be included in your plan by adding Life Choices. When you choose Maple Plan as your plan manager, we’ll take care of all your claims, invoices and payments for you and help you stay on top of your funding.

There is no out-of-pocket expense to join Maple Plan, as long as you have plan management included in your plan under the “Improved Life Choices’ ‘ funding category. The NDIS will then include separate funding for Maple Plan in your budget.

Yes. Every NDIS Participant has the right to ask for plan management.

Yes, you can. The NDIS’ biggest emphasis is on choice and control so you can choose who your plan manager will be. You can also decide to change your plan manager during your plan. If you are looking for a change in your Plan Management, please contact us – we’re here to lend a hand.

Yes. By only providing plan management, we promote your choice and control over who delivers your funded supports and how they are delivered to you.

For your protection, the NDIS requires all providers to have an ABN, including unregistered providers. You can encourage your provider to register for an ABN; it’s free and easy to apply for an ABN. For more information, go to the Australian Business Register website.

It’s easy! Register online now or simply email your plan to info@mapleplan.com.au, and we’ll contact you within 24 hours. Additional information is also available on our Participant and Provider pages.

Getting your invoice paid is easy. Simply submit your invoice through our Maple Plan Gateway or email them to claims@mapleplan.com.au.

Your providers can also register to use our Maple Plan Gateway to upload their invoices. They will then appear under your Gateway account.

At Maple Plan, we aim to pay your invoice within 3-5 business days after we receive your authorisation, provided there are sufficient funds in your plan and it is covered as a plan managed area.

To ensure you have control over how your funds are used, we require your authorisation to claim against your funding. You can do this in two ways:

Maple Plan strives to be a transparent, caring, and personalised Plan Manager. We’re here to help. No matter where you are in Australia, Maple Plan is here to support participants, families and service providers.